Refunds & Cancellations

1. Refund Policy

Due to the digital nature of our tools and services, we generally do not offer refunds once a plan is active. We provide full access to our digital processing features upon successful payment, making it impossible to "return" the service once consumed.

2. 3-Day Free Trial

We want you to be completely satisfied with Toolfly before you commit. Please use the 3-day trial period to test out our label cropping, formatting features, and overall dashboard. This ensures the tool meets your specific e-commerce business needs before making any purchase.

3. Subscription Cancellations

You have the right to cancel or choose not to renew your subscription at any time.

• If you cancel your subscription, your account will remain active for the remainder of your currently paid billing cycle.
• No partial refunds are provided for unused time in an active billing cycle.
• Upon expiration, your account will simply revert to a free or inactive state without any automatic hidden charges.

4. Exceptional Circumstances

While our standard policy is no refunds, we may make exceptions strictly on a case-by-case basis. Acceptable circumstances for a refund review include:

• Accidental duplicate charges for the same subscription period.
• Severe technical failures on our end that entirely prevent you from using the service, which our support team is unable to resolve.

5. Need Help?

If you are experiencing issues or have a question about a payment, please reach out to us. We are here to help and ensure you have a smooth experience.